Terms of Service, Privacy Policy & Refund Policy
Effective Date: Feb 2025
Welcome to HASHAPPS.LIVE (“Company,” “we,” “our,” or “us”). By accessing or using our website, mobile applications, and related services (“Services”), you (“User” or “Customer”) agree to the terms outlined in this Agreement. Please read them carefully.
1. Terms of Service
Use of Services
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Our Services include the design, development, and deployment of mobile applications for Android, iOS, and other platforms.
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You agree not to copy, modify, distribute, reproduce, or resell any part of our software, code, or digital products without our explicit written permission.
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By purchasing or using our Services, you authorize HASHAPPS.LIVE to process payment for the agreed-upon amount. Charges will appear under our company’s billing name.
Customer Responsibilities
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You must provide accurate contact details (name, email, phone number, billing info) during the order process.
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You are responsible for supplying complete and clear requirements for your project. Delays caused by incomplete information may affect delivery timelines.
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Communication will primarily occur via email or our support system to ensure accurate records.
Delivery of Services
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Once requirements are finalized, our team will begin work and provide updates on project status (e.g., “In Progress,” “Completed,” or “On Hold”).
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Any revisions must be aligned with the original agreed instructions. Requests outside the scope may require additional charges.
2. Privacy Policy
At HASHAPPS.LIVE, we value your privacy and are committed to protecting your personal information.
Information We Collect
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Contact Information: Name, email, phone number, billing/shipping details.
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Payment Information: Credit/debit card details, billing address.
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Technical Information: Device info, IP address, app usage data.
How We Use Your Information
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To deliver and customize your mobile application.
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To provide support, updates, and bug fixes.
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To send invoices, receipts, and important service-related notices.
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To improve user experience and enhance our offerings.
We do not sell or share your personal information with third parties except as required by law or for essential service delivery (e.g., payment processing).
We may update this Privacy Policy from time to time. Continued use of our Services after updates implies your acceptance.
3. Cancellation & Refund Policy
Because HASHAPPS.LIVE delivers intangible, custom digital products, refunds are limited. Please review carefully:
Eligibility for Refunds
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Before Work Begins: Full refunds are available if you cancel within 2 hours of placing an order, provided no development has started.
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Delayed Delivery: If we are unable to deliver your project within the agreed timeline (due to reasons on our side), you may request a partial or full refund.
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Service Not as Described: If the final product significantly differs from the agreed specifications, you may request a review and possible refund.
Non-Refundable Cases
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If the project has been delivered as per the agreed scope.
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If delays are caused by missing/incomplete client requirements.
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Refund requests made more than 30 days after project delivery.
Refund Process
To request a refund, email us at support@hashapps.live with your name, order ID, and reason for the request. Our financial team will review within 3 business days. If escalated, a final decision will be provided within 7 business days.